Purchase Of Leather Shoes Quality Problems Complaints Consumers Association Timely Replacement Of Rights

In December 2nd, Ms. Gao sent a red flag with the idea of "impressing the masses and impartial enforcement" to Lanzhou Chengguan District.

In the hands of comrades, I said with deep affection, "with your warm help, you have the heart and the people's rights, and you have been right in accordance with the law."

The whole story is like this.

Ms. Gao is in the first floor of a shopping mall in Lanzhou.

"Shoe counters bought three pairs of leather shoes, of which a pair of men's shoes was found to be too loose and had quality problems when they were used, and the counters were found to be changed in time. But merchants refused for various reasons. They claimed that they could only be repaired and could not be replaced.

The Consumers Association of Chengguan District immediately verified the complaints after receiving consumers' complaints, and promptly sought the mediation and work of the merchants, and consulted with the professional inspection personnel of the quality inspection department, and reflected to the manufacturers and headquarters that produced the goods. In accordance with the relevant regulations of the new consumer law, the merchants finally changed a pair of identical brands for the consumer Ms. Gao.

It was fair for Ms. Gao.

The trouble of annoying the high lady is solved.